Now you need to tell BT Mail what action should be taken when it detects any of the conditions you've defined in an incoming email.If you have more than one rule you wish to apply to a filter, use the Add and Delete icons on the right-hand side of the pop-up window to expand the selection criteria.These rules can be applied to the sender, the recipient, the subject line of the email message or to the email message content Next, you need to set the rules that you wish to apply to your incoming mail.If you don't want the folder to become active immediately, you need to de-select the "Active" option When creating a new filter, the filter is automatically activated.This is where you need to provide the detail of the filter rules that you want to apply Another pop-up window will open, split into four sections.From the "Settings" tab, select the "Rules" folder and then the Add button.You can set up an unlimited number of filters that will automatically sort any of your incoming emails to the folders of your choice, including the Spam folder. You can also select multiple emails and drag and drop them into the Trash folder. Or, you can select 'Delete' from the top toolbar.
However you may wish to do this more regularly by selecting the email message and then clicking on the Trash bin icon to the right of the folder. This should give you enough time to look at your "Spam" emails and check whether they are really spam. To improve the automatic filtering, you can also add the originator's email address to your contacts directory and also to your 'Safe Senders List'.īy default, email in the Spam folder is automatically deleted after a month. Marking a message as "Not spam" won't necessarily guarantee that future email messages from that sender will be put into your Inbox. This tells us that you're happy to receive this type of email and we’ll eventually send it to your Inbox instead of automatically putting it in your Spam folder. Alternatively, you can drag and drop the email back into your Inbox. If they do, select the message and click on the Not Spam button. We recommend you regularly check your Spam folder as sometimes emails you’re expecting may end up there. If you seem to be missing emails or you haven't got an email you were expecting, check the Spam folder first.
Our spam filters may therefore occasionally put a legitimate email into your spam folder, which may be because other users have marked similar emails as spam. We base a sender's reputation on what you tell us about the messages you get.
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Find out what is and isn't spam and how to deal with it in How to deal with spam in BT Email >
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